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How Does a Heat Pump Work?

A heat pump works by moving heat instead of making it. A compressor circulates refrigerant between an outdoor coil and an indoor coil, and a reversing valve sets the direction. In cooling mode it carries heat out of your home, and in heating mode it pulls heat in from outside air.

What does the reversing valve do in a heat pump?

The reversing valve is a switch for the refrigerant flow. When the thermostat calls for cooling, it sends refrigerant so the indoor coil absorbs heat. When the thermostat calls for heat, it flips the flow so the indoor coil releases heat into the house.

This one part is what separates a heat pump from a plain air conditioner. It is a small valve moved by an electric coil, and it shifts position each time the system changes modes. Most homeowners never think about it until it sticks.

A valve that sticks can leave you with a system that cools fine but will not heat, or the reverse. That symptom is a sign to have a technician look at it rather than keep resetting the thermostat.

Can a heat pump heat a house when the air outside feels cold?

Yes, because cool outdoor air still holds heat energy that the refrigerant can absorb. The outdoor coil gets colder than the air around it, so heat flows into the refrigerant. The compressor then raises that heat to a useful temperature and delivers it indoors.

Arizona winters are mild compared with most of the country, which suits this technology well. West Valley mornings can dip cold, but they rarely stress a heat pump the way a hard freeze would in other regions.

The air from the vents feels warm but gentler than furnace heat. That is normal and is why the system tends to run in longer, steadier cycles.

Why is there frost or steam on my outdoor heat pump unit?

Frost can form on the outdoor coil in heating mode, so the system runs a defrost cycle that briefly reverses to melt it. Some steam rising from the unit during that cycle is normal. A coil that stays buried in ice for hours is not.

During defrost the outdoor fan usually stops and the unit may sound different for a few minutes. Water drips off, then normal heating resumes. Cold, damp mornings trigger it most often.

If ice keeps building, or the unit keeps cycling in and out of defrost, airflow or refrigerant charge may be off. Do not chip ice with tools, since the coil fins and tubing damage easily.

How is a heat pump different from a regular air conditioner?

A regular air conditioner only moves heat out of the house, so it cools and needs a separate furnace or electric heat strip to warm the home. A heat pump uses the same basic parts but can run the cycle in both directions.

Many West Valley homes use a heat pump as their only system, with electric backup heat for the coldest nights. The outdoor unit looks nearly identical to an air conditioner, so the data plate or thermostat wiring is how you tell them apart.

Because the heat pump runs in both seasons, its parts see more hours of use. Regular filter changes and yearly checkups matter even more in that case.

When should I call a pro about my heat pump?

Call a licensed technician when the system blows cool air in heating mode, ices up, short cycles, makes grinding noises, or trips a breaker. Refrigerant work and electrical diagnosis need proper tools and a license, so they are not homeowner projects.

You can safely check the air filter, make sure the thermostat is set to the correct mode, and look for blocked outdoor airflow from leaves or debris. Those are the quick checks worth doing first.

Vortech Air-Conditioning & Electrical holds ROC licenses for both AC and electrical work, which helps when a heat pump problem turns out to be a wiring or breaker issue. Use the call button on this page to reach the team.

More questions: Heat Pumps in Arizona: 12 Questions Homeowners Ask

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Frequently Asked Questions

What refrigerant do heat pumps use?

Heat pumps use the same family of refrigerants as air conditioners. Older systems used R-22, whose production ended in 2020, and new residential systems since 2025 use newer A2L refrigerants such as R-454B or R-32. The data plate on your outdoor unit lists the type.

Do heat pumps work during Arizona summers?

Yes, a heat pump cools in summer exactly like an air conditioner, with the reversing valve set to cooling mode. On very hot West Valley afternoons it will run for long stretches, which is normal when the outdoor temperature is well above 110 degrees.

Why does my heat pump smell when it first turns on for winter?

A brief dusty or burnt smell on the first heating run is often dust burning off the electric backup heat strips after months of sitting idle. If the smell lasts, smells like melting plastic, or you see smoke, shut the system off and call a licensed pro.

AC down or electrical acting up?

Call now or request a visit. Licensed in both air conditioning and electrical, so one company handles it.

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